11/29/2023 0 Comments Budget truck rental seattleUpon returning, the budget staff instantly saw a missing piece on one edge of the bumper which I did see any problem right away even after he pointed it out to me the location. In Vancouver car return,there was no sign for the returning garage and we circled around the building (asked the budget staff) several times before returning the car. I looked around the car quickly ( a big mistake), the car was just washed and looks clean/new and we drove it out, pretty much straight to Vancouver (eat a lunch and fill up the car along the way). We went to the car with the staff, the car is located in a dark area of the garage and the staff didn’t remind me to check the car Very carefully or give me a check list. There was no clear sign of where we pick up the car, and we looked around for sometime until ran into a budget staff. The pick up experience was terrible and I don’t intend to rent from this particular budget branch in the future. The car itself was good, worked great and was the type of vehicle I had reserved. There was food spilled in the front cup holders, wrappers stashed throughout the car and we found some of the previous customers belongings in the console. The car had clearly not been cleaned after the prior customer. We were assigned a new car and it was in the spot we were instructed to go to. He said he was supposed to be on a lunch break but nobody was coming to relieve him. I insisted that they help me as I had been waiting for some time in line already and he reluctantly agreed to help. There was no mention of this on any signage. I went to a kiosk labeled “customer service” and after waiting in line was told that I should have gone to another stand as this particular one was for drop offs. Once we finally completed paperwork, there was no vehicle in the parking spot we were assigned. One was joking around with another customer and then took about 5 minutes in a back room looking for a pen. There were three employees working the desk and nobody was moving quickly to get through the long line of customers.
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